Q: What makes Chandler Elite Services different from Uber or Lyft?
A: We guarantee your ride, fixed price, and treat every guest like family. With us, you’re not just booking a ride—you’re getting a reliable, personalized transportation experience.

Q: Are you a licensed and insured transportation provider?
A: Yes. We are fully licensed and insured. All of our drivers undergo background checks and have clean driving records to ensure your safety and peace of mind.

Q: What areas do you serve?
A: We serve all of Northeast Ohio—and beyond if needed. Whether it’s a local trip or a longer journey, we’ve got you covered.

Q: Do you offer airport pickups and drop-offs?
A: Absolutely! We provide transportation to and from Akron-Canton (CAK), Cleveland Hopkins (CLE), and other regional airports. Advanced reservations are required to ensure availability and timely service.

Q: Will you track my flight in case of delays?
A: Yes. Our system can track your flight and will alert us of any delays. We will do everything we can to accommodate a change in arrival time. Our goal is to make sure your ride is ready when you are—no stress, no surprises.

Q: Do you offer transportation to Blossom Music Center?
A: Yes! We offer a flat-rate service that includes transportation to and from the event—plus time for tailgating if you’d like. We stay on-site, so your ride is ready whenever you are.

Q: What about transportation to other concerts or sporting events?
A: For other venues, we offer flexible options including round-trip service, hourly rates, or flat-rate pricing—whatever works best for your plans. Let us know the details and we’ll take care of the rest.

Q: Do you provide transportation for weddings and related events?
A: Yes! We offer transportation for weddings, bachelor and bachelorette parties, airport pickups, day-of rides for the bride and groom, and family or guest shuttles.

Q: Do you offer any special packages or custom trips?
A: We sure do! We offer brewery and winery tours, as well as custom itineraries tailored to your group’s interests. Whether you’re celebrating a special occasion or just planning a fun day out, we’ll help create a personalized experience you’ll love.

Q: Can we bring drinks or food in the vehicle?
A: Yes! In our Sprinter party van, you’re welcome to bring food and drinks—including alcohol for guests 21 and over. It features a built-in cooler and ample space for tailgating supplies, making it a great choice for concerts, sporting events, or group outings.

Our SUVs also have room for coolers, food, and alcohol, which guests are welcome to enjoy once they arrive at their destination. Let us know your plans, and we’ll help make sure your ride is set up for a good time!

Q: How many people can your vehicles accommodate?
A: We offer several vehicle options to fit your needs:

• Our SUVs hold up to 6 passengers comfortably.
• If you have luggage, our Cadillac can accommodate 2-3 passengers with a combination of carry-ons and checked bags (up to 4 bags total).
• Our Suburban can accommodate up to 5 passengers with a combination of carry-ons and checked bags (up to 6 bags total).
• Our Sprinter van holds up to 12 passengers and has ample space for luggage and tailgating supplies, making it perfect for larger groups or events.

Feel free to let us know your group size and luggage needs when booking so we can choose the best vehicle for your trip.

Q: Is your vehicle wheelchair accessible?
A: While our vehicles are not wheelchair lift-equipped, we can accommodate passengers who are able to transfer into the vehicle with assistance. We’re happy to store a collapsible wheelchair or walker in the back. Just let us know your needs when booking so we can plan accordingly.

Q: How do I book a ride?
A: We prefer that you request a quote through our online booking system, which you can find via the link on our homepage. However, if you need assistance or have special requests, feel free to call, email or text us directly, and we’ll be happy to help.

Q: What forms of payment do you accept?
A: We accept all major credit cards, Venmo, and cash. Payment is typically due at the time of service unless otherwise arranged.

Q: Do I need to tip the driver?
A: Gratuity is only automatically added to Sprinter rides over 4 hours (15%). For all other rides, tipping is up to the guest and always appreciated.

Billing

General Payment Policy

• A valid credit or debit card must be kept on file for all reservations.
• Payments may be made by card, cash, or Venmo (SUVs/cars only).
• If payment is not made directly to the driver, the card on file will be charged.
• All payment disputes must be reported within 48 hours of the ride by calling or texting 330-419-8953.

Sprinter Reservations

• Deposit: A 50% deposit is required to secure your booking.
• Final Balance: The remaining 50% will be automatically charged to the card on file 24 hours before the scheduled event.
• Refunds & Cancellations:
  • Cancellations made 14 or more days before the event will receive a full refund of the deposit.
  • Cancellations made between 14 days and 24 hours prior will forfeit the deposit, but the remaining balance will not be charged.
  • Cancellations made within 24 hours of the event are non-refundable.

SUVs & Cars – Point-to-Point & Airport Transfers

• Payment Options: Cash, card, or Venmo at the end of the ride. If unpaid, the card on file will be billed.
• Refunds & Cancellations:
  • Cancellations must be made at least 72 hours prior to avoid fees.
  • Cancellations made within 72 hours will incur a $20 cancellation fee.
  • For airport transfers, we will make every effort to adjust for flight delays or cancellations. If the ride is canceled entirely, a cancellation fee may apply.

SUVs – Hourly / Half-Day / Full-Day

• Deposit: A $100 deposit is required at the time of booking to confirm your reservation.
• Final Balance: The remaining balance may be paid in cash, card, or Venmo at the end of the ride. If unpaid, the card on file will be billed.
• Refunds & Cancellations:
  • Cancellations made 72 or more hours before the trip will receive a full refund of the deposit.
  • Cancellations made within 72 hours will forfeit the $100 deposit.

Rescheduling

• If your travel plans change, please call or text 330-419-8953 as soon as possible.
• All rescheduling requests are subject to vehicle availability.
• If we are unable to accommodate your new time, your booking will be treated as a cancellation, and the applicable cancellation policy will apply.

Waiting Time & Overage

Sprinter Reservations

• If your event runs longer than scheduled, overtime will be billed at 150% of your quoted hourly rate, charged in 15-minute increments, subject to vehicle availability.
• Overtime payments may be made directly to the driver by cash or Venmo.
• If the Sprinter is scheduled for another event and cannot remain longer, the driver will drop off passengers at a safe and convenient location.

SUVs & Cars – Hourly Reservations

• If your trip exceeds the contracted time, overtime will be billed at 150% of your quoted hourly rate, rounded to the nearest half-hour.
• Overtime payments may be made directly to the driver by cash or Venmo.
• If the vehicle is scheduled for another reservation, the driver will drop off passengers at a safe location.

Point-to-Point & Airport Transfers

• A 20-minute grace period is included at pickup.
• After 20 minutes, waiting time will be billed at $25 for every 15 minutes, up to one hour.
• If the passenger has not arrived within one hour, the trip will be considered a cancellation without refund.

Cleaning & Damage

Sprinter – Food & Decorations

• Food: Light snacks are welcome; however, please avoid items that leave strong or lasting odors (e.g., fish).
• Cleanup: Any spills or food left behind that require excessive cleaning may result in an additional cleaning fee.
• Decorations: Decorations are permitted. To protect the vehicle, only tape and hooks provided by our team may be used.
• Restrictions: Glitter and confetti are not allowed. Any evidence of glitter, confetti, or similar materials will result in a cleaning fee.

Alcohol Guidelines (All Vehicles)

• Alcohol is permitted in accordance with our separate Alcohol Policy.
• For safety reasons, glass containers (including beer bottles) are not allowed. Please use cans, plastic, or other non-breakable containers.
• Spills or messes caused by alcohol may result in additional cleaning fees.

All Vehicles – Cleaning & Damage

• Passengers are responsible for any damages or excessive messes left in the vehicle. Charges for cleaning or repairs will be assessed as needed.
• Examples include (but are not limited to):
  • Cracked or broken windows
  • Burns of any kind
  • Excessive fluid spills
  • Damage to seats, lights, TV, or stereo equipment
  • Any bio-hazardous fluids left behind

Vehicle Inspections

• To maintain the highest standards of service, drivers will inspect all vehicles before and after each trip.
• Any issues discovered during post-trip inspections, including excessive messes or damages, will be documented and billed accordingly.

Camera & Media

With the permission of your group, Chandler Elite Services may take photos during your trip for use in company marketing, social media, or promotional materials. We will never post group photos without your consent.

For the safety of our passengers and drivers, some vehicles may be equipped with security cameras. These cameras are used solely for safety, security, and quality assurance purposes.

Video or images captured by these cameras will not be shared publicly unless required by law or for safety investigations.